Millions of citizens aren’t getting critical government healthcare assistance because they’re uninformed or enrollment is too difficult. A Forrester study also found that the quality of government citizen experiences is declining.
Agencies are solving those issues by delivering proactive personalized customer experiences (CX) with NiCE CXone, the world’s #1 cloud native interaction-centric platform.
Using CXone, San Diego County’s Health and Human Services boost citizen satisfaction by 445% and reduced average wait time by 93%.
Read this eBook to learn how you can support healthcare access with solutions that:
- Leverage new technologies to provide better digital experiences
- Meet citizens where they are and tailoring CX to their unique needs
- Offer human-like self-service with AI-driven chatbots and virtual assistants
- Provide tools for users with disabilities or those who aren’t tech-savvy
- Balance workloads across different agents and locations during peak periods
Transform public health services for improved citizen experiences
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
