Propoint Technology, Inc. Case Study: Statewide Pandemic Relief Program

Propoint Technology, Inc. (Propoint) successfully implemented a solution for the California Department of Community Services & Development’s (CSD) 2022 California Arrearage Payment Program (CAPP) Energy Utility Debt Relief. This program provided relief to residential utility customers who carried COVID-19 utility debt. Due to the large amount of data needing to be processed, Propoint’s solution provided enhancements to the online utility application, incorporating functionality relating to data exchange with utilities, data processing, data sharing, and error handling & notifications. During the 2022 CAPP application period, CSD received applications from 33 utilities, accounting for more than 1.4 million customers statewide that accrued no less than $647 million in energy utility debt during the pandemic relief period from March 4, 2020, through December 31, 2021. Through this newly implemented 2022 CAPP solution, residential energy customers across California will receive the vital help they need in a way that does not further inconvenience them or add to their hardships.

The CAPP program received a second round of funding through the State Budget Act of 2022. To meet the aggressive mandated program timeline, CSD identified that their project management and technical support staff needed help configuring its existing Salesforce solution and connecting business processes to meet the new 2022 CAPP requirements.

CSD engaged Propoint, a State of California Salesforce solutions specialist and Salesforce Registered Partner, to immediately immerse themselves in the project and develop and implement a solution to support the closeout of 2021 CAPP and 2022 CAPP in its entirety.

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