SimpliGov Celebrates Strong 2023 Growth and Innovation in Government Workflow Process Automation

SimpliGov a leader in digital forms, workflow automation, and e-signatures for government, celebrated a landmark year in 2023. The company achieved substantial market growth and introduced significant product enhancements.

SimpliGov revolutionized efficiency for state and local governments by automating service management for employees and constituents across the nation. The platform boasts an extensive library of over 1,000 unique automated workflow processes, demonstrating unmatched capability and ease of use.

SimpliGov's SimpliSign eSignature solution delivered unparalleled value as well. It offers ease of use and cuts transaction costs by at least 50% over comparable e-signature solutions, enabling agencies to economize without compromising on functionality.

GROWTH

SimpliGov's exceptional revenue growth of 63% is attributed to its unique expertise and dedicated focus on transforming government operations digitally. Customers cited rapid deployment, user-friendly no-code configuration, extensive product adaptability, deep industry expertise, and superior customer support as the key reasons for selecting the platform.

"SimpliGov's vision extends beyond mere revenue," stated Paul Hirner, Co-Founder of SimpliGov. "We are committed to fostering intelligent, sustainable growth that not only bolsters our current profit margins but also propels future revenue streams and collaborative ventures."

Product development initiatives expanded in 2023 as well, with R&D investment increasing by 26% over the previous year. "SimpliGov understands the technical demands on IT and the need to implement modern solutions that help them work faster and more resourcefully," explained David O'Connell, CEO of SimpliGov. "We provide a solution that works from day one. The dual benefit is a rapid time-to-value and a low administrative and support burden on IT."

A significant part of R&D investment was in development staff, which increased by 30%, further underscoring SimpliGov's clear intent to lead and influence market trends for digital process automation in government agencies. Furthermore, total headcount increased by 39% in 2023, representing expansion of sales, marketing, professional services/training, and R&D.

TECHNOLOGY

2023 marked another year of technology enhancements designed to engage users, improve access for constituents, and support compliance standards.

SimpliGov began the development of SimpliAI™, which is currently in beta testing. SimpliAI is a powerful generative AI chatbot that leverages a large language model to streamline decision-making by empowering users with personalized recommendations and guidance at their fingertips. Unique builders within the chatbot guide users through ready-to-use workflow automation processes, formulas and their components, regular expressions and input validation, and CSS design for advanced customization. SimpliAI will be available with the platform in 2024.


SimpliGov saw a notable increase in engagement for the implementation of ADA-compliant forms, driven by digital accessibility compliance requirements. While ADA digital accessibility is not new, increasing trends in litigation combined with a focus on constituent satisfaction has propelled it to the top of many digital modernization objectives.

The most notable trend was the interest of agencies looking to provide better services to their constituencies as a whole. To answer the call, SimpliGov launched multilanguage form translations that enables constituents to access forms in their native languages. "Our customers require meaningful solutions that are easy to implement, maintain, and expand to meet the needs of a diverse society," stated O'Connell. The auto-translator allows one form to be rendered in multiple languages in accordance with linguistic glossaries, eliminating the massive scope and cost of creating forms for each language. 

INDUSTRY RECOGNITION

For the third consecutive year, SimpliGov was named to the prestigious 2023 GovTech 100 list compiled by e.Republic's Government Technology team. The list recognizes premier companies focused on, making a difference in, and selling to state and local government agencies across the United States.


"We take pride in partnering with our customers and being an essential part of the government digital transformation toolkit that can rapidly adapt to changing legislation, workforce, and constituent needs," said O'Connell. "Our mission is to close the divide between government, commercial, and constituent experiences and interactions. SimpliGov's continued presence on the GovTech 100 list underscores the criticality of our mission and the resounding success our customers are achieving."

CUSTOMER ADVOCACY

SimpliGov customers presented the success of their form and workflow automation processes throughout the year at leadership and technology conferences and in related discussions.

SimpliGov's integrated forms and workflow platform and the SimpliSign e-signature platform enabled California Department of Child Support Services (DCSS) to build end-to-end, form-driven workflows that streamline operations and improve the way that parents and guardians request and receive services. In a November 2023 interview with Dennis Noone of GovTech CA Industry Insider, Catherine Lanzaro, CIO, DCSS, emphasized the future expansion of services to serve the greater community. "The other thing that we're working on is a national enrollment for child support. We've been working with SimpliGov, and we have a simplified enrollment process making it easier for people to get our services. It has gotten such notoriety on the national level for child support that now other states want a national enrollment. So, we're also pursuing that."

"Everything we do is done with our customers in mind," said Hirner. "Our customers are partners in innovation. They provide real-world insight that can only be gleaned through the hands-on application of SimpliGov. We anticipate 2024 will bring another year of success and achievements that further advance the way government operates, makes decisions, and supports constituents."