Integrated workflow automation, forms automation, and electronic signature platform provider SimpliGov today released its new Continuous Case Management (CCM) application, which allows field workers who make onsite visits to work with digital case management forms without disruption while moving between online and offline modes.
Social workers, investigators, building inspectors, and other government employees who need to fill out paperwork on site can open a case in SimpliGov while at the office or in another internet-connected setting and continue to work uninterrupted in a remote location with little to no internet access. Conversely, those same employees can open a new case offline, fill out form fields, and collect e-signatures just as they would if they were online. When users come back online, they can sync their case files seamlessly. The CCM user interface is exactly the same in both the online and offline modes—field workers get full access to case management functionality, including forms and electronic signatures—which helps deliver continuity.
Continuous Case Management Reduces Errors and Administrative Work
For years, case workers had to take notes in a separate application or by hand when out of range and re-enter that data when they returned to the office. The cloud-based, no-code CCM application eliminates this administrative burden and the inevitable errors that come with manual entry. Data captured in areas with unreliable internet can be audited, tracked, and quickly packaged up in reports with the same ease and accuracy as the information gathered while online.
“Many government employees meet with clients or perform critical duties outside of the office. By reducing manual data entry, CCM frees them up to visit more sites and focus on delivering exceptional and critical citizen services,” said Gary Leikin, CEO of SimpliGov. “Field workers get the simplicity and convenience of online forms with integrated electronic signatures while in an offline mode. Program managers can rest assured that data collected in remote locations is uploaded quickly and accurately—errors which can occur in the field with legacy manual processes are eliminated.”
Continuous Case Management is available immediately.
