The Franchise Tax Board would like to conduct a procurement "sometime in 2017" for a new on-premise, secure Voice over Internet Protocol (VoIP) solution to replace the organization's telephone system.
The new system with a total of 7,200 IP phones would replace the existing Time Division Multiplexing Private Branch Exchange (PBX) telephone switch located at FTB’s central office. FTB is not interested in a hosted solution.
"FTB is seeking a partner to assist in the planning, design and implementation of these services for the FTB enterprise, and deliver them in a phased roll-out for users at FTB’s Central Office and at several remote Field Offices connected by FTB’s Wide Area Network," stated an RFI for the VoIP released in early April.
The deadline for responding recently was extended to April 27.
Other projects the tax board currently is engaged on include planning for "EDR 2," the next iteration of the original EDR project, which was launched to modernize the tax collection system to improve compliance, enhance tax return automation and go after billions of dollars in otherwise uncollected money. EDR1 to date has resulted in the collection of $2.1 billion in additional revenue for the state.
