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Dallas County Seeks Cloud-Based Case Management System

Dallas County’s Environmental Health Division requires a new case management system to help digitize thousands of paper inspections each year.

an inspector reviewing a building on a tablet
Dallas County has issued a request for proposals (RFP) for a cloud-based case management solution capable of digitizing thousands of food establishment and day-care facility inspections, all of which are currently recorded manually on paper.

According to the RFP, “the Dallas County Health and Human Services (DCHHS) Environmental Health Division performs over 3,000 regular inspections of local food establishments and day-care facilities within the county.”

Proposed software solutions must support a “cloud-based, secure, interactive portal that is compatible with the county’s PC/tablet hardware and mobile software that will allow the creation, modification and dissemination of inspection data.”

Solutions must allow data entry while in offline mode, capture digital signatures, handle electronic payments, display inspection and geographical data, produce both canned and ad hoc reports and provide embedded help videos and/or documentation, among other specifications.

In addition to maintaining best practices and ongoing technical support, the chosen vendor will be responsible for assigning a project manager or team to serve as the county’s point of contact throughout the lifespan of the project, as well as providing end-user training for DCHHS personnel and system administrative training for DCHHS and IT personnel.

More detailed information about Bid No. 2023-045-6982, including all minimum requirements and additional submission instructions, can be found online.

An online pre-bid conference has been scheduled for Oct. 10 at 10 a.m. The deadline for question submissions is Oct. 17 at 12 p.m.

The due date for proposals is Nov. 9 at 2 p.m. January Calhoun is the point of contact for this RFP.
Chandler Treon is an Austin-based staff writer. He has a bachelor’s degree in English, a master’s degree in literature and is currently pursuing a master’s degree in technical communication, all from Texas State University.