The city of Frisco earned seventh placein its population category for this year’s Center for Digital Government* Digital Cities Survey, driven by its growing use of artificial intelligence, transparent governance and resident-focused digital services.
A key area of progress for Frisco this year was its deployment of generative AI. City staff piloted the use of OpenAI’s ChatGPT to summarize public meetings and create internal briefings, streamlining content creation and internal communication. These early pilots are informing the city’s broader AI strategy as leaders explore additional use cases in operations and service delivery.
Transparency and accessibility were also top priorities. The city launched its inaugural Capital Improvement Projects Dashboard, a public-facing tool that visualizes capital investments by district and allows users to filter by category, status and funding source. Meanwhile, a redesigned open data portal introduced new interactive visualizations and improved mobile accessibility, allowing residents to more easily engage with city data.
Frisco also continued to modernize how it delivers city services. The city’s website underwent a refresh to make it more mobile-friendly, while digital tools such as a citizen engagement platform and 311 integration helped streamline constituent feedback and service requests.
Internally, IT implemented a refreshed cybersecurity training platform and transitioned the city's disaster recovery infrastructure to the cloud, reinforcing its resilience and readiness posture.
*The Center for Digital Government and Industry Insider — Texas are part of the e.Republic family.
Frisco Wins Digital Cities Award for AI Deployments, Capital Improvements
What to Know:
- Frisco earned seventh place in its population category in the 2025 Digital Cities Survey for its expanding use of artificial intelligence and resident-centered digital services.
- The city piloted generative AI tools, including ChatGPT, to summarize meetings and generate internal briefings, informing a broader AI strategy.
- Transparency and accessibility initiatives included launching a Capital Improvement Projects Dashboard, revamping the open data portal and modernizing digital platforms for public engagement.
