Grand Prairie earned recognition in this year’s Center for Digital Government* Digital Cities Survey for its growing use of cloud services, artificial intelligence and open data to enhance transparency and public safety.
Over the past year, the city deepened its commitment to cloud-first operations. With 70 percent of IT systems now cloud-based, Grand Prairie reported faster service deployment, easier maintenance and more reliable access for city departments. The IT department has also integrated generative AI tools into daily workflows to assist with document creation, research and brainstorming, helping to boost efficiency across teams.
Public safety initiatives were another area of focus. The police department expanded its drone-as-a-first-responder program, using AI to identify potential safety concerns in real time. The city also added interactive GIS dashboards for fire hydrants, station locations and zoning, providing timely geographic data to first responders and planning teams alike.
On the civic engagement front, Grand Prairie launched a new open data platform that presents city data in a more digestible, visual format for residents. The IT department also introduced a help desk dashboard for internal use, allowing staff to track resolution times and performance metrics in real time. Internally, a new digital asset management platform has helped streamline content access across departments, supporting collaboration and version control.
*The Center for Digital Government and Industry Insider — Texas are part of the e.Republic family.
Grand Prairie Wins Digital Cities Award for Cloud-First Operations
What to Know:
- Grand Prairie was recognized in the 2025 Digital Cities Survey for expanding its use of cloud services, artificial intelligence and open data to support transparency and public safety.
- The city now runs 70 percent of IT systems in the cloud and uses generative AI for internal tasks such as document creation and research.
- Recent public safety and engagement upgrades include AI-enabled drone response, GIS dashboards for first responders and a new open data portal for residents.
