The Health and Human Services Commission (HHSC) has issued a request for offers (RFO) for electronic benefit transfer (EBT) services.
A single successful respondent will be chosen to provide Supplemental Nutrition Assistance Program, Temporary Assistance for Needy Families (TANF) and TANF-State Program benefits to eligible Texas clients.
The chosen contractor must provide the following services: transaction processing, settlement financial management services, card and material production, reporting, administrative applications, call center services, retailer agreements, third-party processor agreements and more.
Customer account data, transaction history, client statuses, transaction processing, material generation and call center services records must all be completely imported into the requested system.
A seamless electronic data interchange between HHSC’s web-based eligibility system and EBT system must be established, and an on-premises physical data warehouse that hosts no less than a seven-year history of EBT system data will be required.
HHSC has also requested the chosen contractor provide a hybrid card option with both a magnetic stripe and an integrated microchip with at least minimum industry standard storage.
More detailed information about RFO No. HHS0013138, including all submission requirements and requests, can be found online. Questions regarding this solicitation are due at 12 p.m. May 3. The deadline for offers is 10:30 a.m. June 24. Lauren Contreras is the point of contact for this RFO.
The commission previously released a solicitation in January for the migration of the state’s EBT system to an end-to-end cloud-based system for those in the Special Supplemental Nutrition Program for Women, Infants and Children.
Health and Human Services Requests EBT Services
The commission previously released a solicitation in January for the cloud migration of Texas' electronic benefit transfer system.
