Texas Health and Human Services is seeking requests for information for a customer relations management (CRM) information and referral (I&R) database for the 2-1-1 Texas Information and Referral Network (TIRN).
The service is a free, anonymous hotline available 24 hours a day, seven days a week, 365 days a year in every Texas county.
According to the RFI, vendors should include the direct experiences of the CRM’S capabilities, functionality and modules, the capabilities, functionality and modules in their I&R solution, and their approach to promoting interoperability.
Vendors should also include their product’s reporting capabilities, their ability to manage and report on emergency management related events, and their approach to providing and maintaining an online self-help portal.
They should also include information on their ability to provide configurable, program-specific data elements to capture information related to clients.
Other aspects to be covered include how their solution integrates role-based security levels, and the granularity of roles with respect to the reporting, administration, service centers and the programs they support.
Written responses and comments related to this RFI are due by 10:30 a.m. July 26, via email, to: Lorena Vela-Parker, CTCD/CTCM contract administration manager II.
State Agency Seeking Information on Customer Relations Management for Hotline
The service is available to Texans 24 hours per day, 365 days per year.
