The agency’s strategic plan for fiscal years 2025-2029 lists the system’s replacement as a priority for streamlining provided services and eliminating redundancies.
Proposed systems must record 100 percent of incoming and outbound external calls and include quality management functionalities for approximately 150 call evaluations per week.
The TREC would like to hear from highly qualified vendors who can provide a modern, secure system for managing various aspects of human resources and document management.
