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Greg Pellegrino

Greg Pellegrino is a principal with Deloitte Consulting and a recognized leader in customer-experience strategy. He currently leads Deloitte's relationship with the U.S. Department of Justice. Before joining Deloitte, Pellegrino served as chairman of the Homeland Security & Defense Business Council. Previously, he was a vice president of American Management Systems. He earned his bachelor's degree in management information systems from the University of North Carolina at Greensboro.

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America's most successful companies have learned a lot about keeping their customers happy. The public sector can join that revolution.