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Deloitte Wins $46M DMV Contract for Work on Vehicle Registration Project

The systems integration work is part of the Department of Motor Vehicles’ modernization of its services. It started with occupational licensing and will conclude with drivers’ licenses. All are being done on the Salesforce platform.

The California Department of Motor Vehicles (DMV) has awarded a $46 million contract to Deloitte Consulting for work on the DMV’s Digital eXperience Platform (DxP).

The work is for systems integration related to the vehicle registration portion of DxP, the second phase of the department’s work on the project. The department handles registration for more than 36 million vehicles in the state. The first phase encompassed occupational licensing, and the third phase will cover drivers’ licenses. All will be on the Salesforce platform.

Deloitte’s work on the registration phase began Aug. 30, with a scheduled end date of Feb. 28, 2025, according to the State Contract and Procurement Registration System (SCPRS). The contract is for $46,684,198, of which 25 percent will go to subcontractors. It was awarded after a formal competitive bid, and it will be carried out with assistance from the California Department of Technology.

Deloitte’s subcontractors and their respective percentages of the contract, according to SCPRS, are Affinian Consulting, 8 percent; Tek4Gov Inc., 4 percent; R2Global Technology Services, 8 percent; Stanfield Systems Inc., 3 percent; and Global Blue DVBE, 2 percent.

DMV began the first phase of the project last year when it chose Deloitte to handle the modernization of the department’s occupational licensing function, which is smaller than the registration phase and which, DMV Director Steve Gordon said, would “allow us to get our feet wet on modernization and start reworking those processes.”

Among DMV’s services relating to occupational licensing are:
  • Schools and training, such as driving schools, traffic violator schools and safety training.
  • Vehicle industry services such as dealers, dismantlers, manufacturers and transporters.
  • Certifications and agreements such as employer testing programs and ignition interlock device programs.

The department has worked for the last several years to modernize its services and allow consumers to conduct more business — including financial transactions — online rather than in person. To that end, it holds regular Vendor Day events, in which the industry is invited to propose innovative tools and technologies matching DMV’s needs.
Dennis Noone is Executive Editor of Industry Insider. He is a career journalist, having worked at small-town newspapers and major metropolitan dailies including USA Today in Washington, D.C.