Most systems that were taken offline after the Nov. 14 incident remained so, but others are available, the city said Wednesday:
- Residents can now pay parking citations online, by phone or in person at City Hall. Those paying in person may only use cash, check or money order. Late fees and penalties will be levied.
- The Health and Human Services Department’s resource line is now handling live calls as normal.
- Parks, Recreation and Marine class online registration is now available through LB Rec Connect.
- The city’s main website is still unavailable. In the meantime, departments have been turning to social media, email and phone to provide updates.
As the city grapples with the situation, it has new capabilities to leverage: On Nov. 17, the City Council ratified a proclamation of local emergency. The city’s emergency powers will last until Dec. 5, at which point a request can be made to extend the order.
Other systems and service remain disrupted.
New inspection requests must be made by phone and customers are encouraged to wait, if possible, until Monday to submit new requests. Previously scheduled inspections will still be conducted and those needing immediate assistance can expect help, although there may be delay.
Parks, Recreation and Marine online facility registrations are unavailable but can be made in person.
Utility payments are unavailable. As a result, the city has halted billing late fees and shutoffs for nonpayment. Previously scheduled customer service operations may be delayed but will occur.
Library online services like e-books, public computers, public printers and catalog searches are unavailable. Locations remain open and books can be checked in and out with an offline method.
Environmental Health operations are delayed but continue. Some records related to permit fees are also currently unavailable.
The city’s COVID-19 testing clinic at Martin Luther King Jr. Park will provide only rapid testing until the system is restored.
Public Works permit application approvals will have “minor delays.”
The Go Long Beach mobile app (available here for Apple and here for Android) is operational, but there will be minor delays in service fulfillment.
Online permitting and licensing are unavailable. Residents can receive drop-in services in person at the Community Development Department Permit Center at City Hall, however. Payments may be possible with credit card, cash or check, depending on the type and size of the transaction; in some cases, payment can be deferred until later.
This article first appeared in Government Technology, sister publication to Industry Insider — California.
