The CIO/chief deputy position will oversee the IT support for the California Department of Parks and Recreation (DPR) including Project and Portfolio Management; Network and Client Services; Web and Application Development; IT Procurement and Contracting; IT Infrastructure, Security and Privacy Services; and Fiscal Operations.
The position opened up last week with the departure of Patrick Dennis, who had served in that role for almost four years. Dennis, who has a deep background in state government, has joined Golden Bridge Strategies in Sacramento as a client partner.
“The CIO is the highest level of IT authority within DPR and has broad authorization for formulating and implementing IT policies and practices which have significant impact on DPR programs,” the job posting says. “The CIO is responsible for the development of departmental IT strategic direction, technology operations, and technology recovery plans and programs that support and align with the business goals and objectives of the DPR.”
According to the posting, desirable qualifications for this position include:
- Experience formulating, implementing, and evaluating IT initiatives and policies.
- Experience at the managerial level in strategic planning and performance management, including experience with benchmarking and organizational development.
- Strong leadership and management team experience demonstrating an ability to create a clear vision, set goals and expectations, motivate initiatives at all levels, and exercise sound judgment in developing and managing IT systems in support of departmental mission, vision and goals.
- Demonstrated extensive IT governance experience including knowledge of project management and IT portfolio management practices.
- Experience at the managerial level in establishing collaborative relationships internally and externally and resolving disagreements between and/or among multiple stakeholders at various levels.
The job has a monthly salary range of $10,831 to $12,903, and the application deadline is Aug. 15.
The California Employment Development Department (EDD) is recruiting for a chief of the Customer Experience Division, who will be responsible for the department’s Voice of the Customer (VOC) program and for managing the enterprise portal of EDD’s Online Benefit System, ensuring that content and navigation are user-friendly and meet customers’ needs.
“As part of the EDDNext project, the chief supports processes for developing the new portal and collaborates with program management, Legal, Language Access Office, technical architects, and IT Branch to establish a portal design and content governance process,” the job posting says.
According to the duty statement, the responsibilities of the role include:
- Formulates policy and governance structure needed for building and maintaining the content on the new enterprise portal of the EDD online benefit system. Leads a team of customer experience (CX) specialists in developing and implementing tools and processes to identify and understand EDD customers and their needs.
- Oversees and administers the VOC program to centralize, monitor and analyze customer feedback from many different monitoring channels and coordinates with programs and management to adjust communication accordingly.
- Regularly meets with EDD executives and program representatives to provide actionable recommendations based on customer feedback.
- Advises the Public Affairs Branch deputy director in all areas related to the EDDNext project, and makes decisions on operational issues that affect customer communications.
- Develops staff and carries out department and branch succession plan strategies. Completes training plans, probation reports, and other personnel-related products in a timely manner.
- Collaborates with procurement resources for the elicitation and purchase of enhanced customer experience survey tools, monitoring and tracking systems, and associated expert usability implementation services vendors.
The position has a monthly salary range of $7,781 to $11,183, and the application deadline is Aug. 14.
