Los Angeles County Department of Public Social Services

Parsing through hundreds of suspicious daily emails used to be a human problem for the Los Angeles County’s Department of Public Social Services. Now a bot does the heavy lifting.

As part of Industry Insider — California’s ongoing efforts to inform readers about state agencies, their IT plans and initiatives, here’s the latest in our periodic series of interviews with departmental IT leaders.

Michael Sylvester II, bureau director and chief information officer for Los Angeles County’s Department of Public Social Services, recapped some takeaways for vendors from a recent Industry Insider — California Member Briefing in Southern California.

Aman Bhullar was named the Chief Information Officer of the Year for his accomplishments as Los Angeles County’s assistant registrar-recorder/county clerk and CIO for that department.

Participants in a webinar on “Transforming the Government Experience” offered some key takeaways for those in the tech industry — and those in government who rely on the private sector to help them serve the public.