HHS Commission Reissues Request for Modern Cloud Fax Solution

The Health and Human Services Commission (HHSC) has reissued a request for offers (RFO) for a modern cloud fax solution.

The RFO seeks contractors to develop, manage, implement, test and maintain a secure cloud fax solution that is highly available, scalable and available as software as a service. HHSC previously issued an RFO for the requested solution in January.

The requested solution will replace the commission’s contract with RightFax service, which ends Aug. 31. The replacement must be cloud-hosted, scalable and include disaster recovery capabilities, as required by the agency.

Proposed cloud solutions must include configurable business rules, fax reception capabilities through multiple methods and the ability to port both local and toll-free numbers while supporting 60,000 packages and 800,000 inbound pages per week. The solution must also be able to expand its support to include additional phone numbers and increased page volume up to 160 million pages annually.

Data encryption that complies with all data security regulations must be enabled and verification and authentication of front-end applications and user identities must be verified prior to connection.

Proposed solutions must provide real-time reporting, integration with custom application programming interfaces, audit capabilities of all faxes and compatibility with Xerox multifunctional printers and Azure Active Directory for single sign-on.

More detailed information about RFO No. HHS0013505v3, including all minimum requirements and requested services, can be found online. The deadline for question submissions is 12 p.m. April 25. The deadline for proposal submissions is 10:30 a.m. May 17. Lauren Contreras is the point of contact for this RFO.