DFPS Outlines Broad Tech Modernization in 2026 Strategic Plan

The Texas Department of Family and Protective Services (DFPS) is launching a multiyear modernization effort to overhaul its core technology systems and data infrastructure.

In its newly released 2026 Annual Plan, the agency outlines several initiatives that leverage artificial intelligence, improve system interoperability and centralize oversight to support better outcomes for children, families and vulnerable adults.

At the center of the effort is a plan to replace DFPS’ legacy IMPACT platform with a new case management system designed to meet federal Comprehensive Child Welfare Information System standards. The modernized platform will reduce redundant data entry, improve documentation efficiency and support mobile access. It will also provide enhanced tools for supervisors and leadership to monitor performance and make data-driven decisions.

Funded by the 89th Legislature and eligible for federal reimbursement, the initiative is currently in the planning and design phases. Business process redesign work is already underway across multiple areas, including Statewide Intake, Child Protective Investigations, Family-Based Safety Services and Records Management, and will inform the structure of the new system.

DFPS is also testing the use of generative artificial intelligence through a pilot launched in 2025. The agency's newly established AI Center of Excellence catalogued more than 75 use cases across its operations and is developing guidance and training around appropriate use. The pilot is intended to explore how AI can support staff by reducing the time spent on routine administrative tasks, and a final evaluation report is expected in February. Future AI deployments will be governed by evolving agency policies and aligned with statewide standards.

Interagency data sharing is a central theme of the technology road map. Through implementation of the Search Engine for Multi-Agency Reportable Conduct (SEMARC), DFPS and its partners will streamline background check processes for individuals working with vulnerable populations. SEMARC aggregates reportable conduct data from DFPS, the Health and Human Services Commission, the Texas Education Agency and the Texas Juvenile Justice Department. Once fully deployed, authorized users will be able to search across these systems through a single interface, improving transparency and screening accuracy. DFPS is coordinating with participating agencies on user training, support resources and regulatory updates as SEMARC prepares for phased rollout.

The agency is also working to modernize its oversight of contracted services through the Contracts and Grants Management System (CGMS), which will standardize key workflows and include a new public-facing portal for vendors. The platform will integrate with other DFPS systems, support coordination with Single Source Continuum Contractors, and allow contractors to manage submissions and credentialing requirements. To support better analytics and reporting, the CGMS rollout will include a data lakehouse infrastructure. These efforts are tied to the launch of a formal Data Governance Program that will establish agencywide policies and performance indicators for data accuracy, security and responsible use.

Other modernization efforts span across multiple programs. DFPS is applying business process redesign recommendations to improve consistency in Residential and Day Care Investigations and streamline the intake process within Statewide Intake. This includes digitizing correspondence, updating screening protocols and improving guidance to help staff navigate revised workflows. These changes are aimed at reducing administrative burden and increasing the speed and accuracy of investigations.

To support its foster care reform initiative known as Texas Child-Centered Care (T3C), DFPS is updating system functionality, credentialing processes and monitoring structures. Updates to the IMPACT system, along with new data tools, will allow the agency to better match services to a child’s needs and track provider performance. T3C implementation is ongoing and includes continued outreach to providers who have not yet transitioned into the new model.

Training and communication efforts are also being expanded to support these transitions. The agency is updating materials and launching new staff development tools to ensure that field workers, contractors and regional staff understand system changes and can adopt new technologies effectively. These updates are part of a broader effort to embed modernization into daily operations across the agency.

The agency's full annual plan can be found on the DFPS website.