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A new chatbot is being used to answer routine, non-emergency calls immediately. The system has already diverted nearly 20 percent of non-emergency traffic from busy dispatchers, officials say.
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Silicon Valley's technology industries during 2017 set the pace for employment growth nationwide and outpaced Seattle, Southern California, Boston and New York City, and was equaled only by the Texas city of Austin, a report from the Silicon Valley Competitiveness and Innovation Project showed.
Under SB561, unveiled Monday, consumers would be able to take a business to court for sharing or selling their personal information without permission. The attorney general's office also would be allowed to take action against a company without first giving it a chance to correct violations of the data privacy law.
Agencies including the California Department of Technology, the Department of General Services and the Office of Information Security are making progress toward seeking solutions to the state's wildfire crisis and developing a road map around information security and privacy, state CIO Amy Tong said during the California Public Sector CIO Academy in Sacramento.
Tech companies, including Microsoft and Salesforce, have faced pressure to end their business with federal immigration agencies, and criticism over contracts that provide data processing powered by artificial intelligence, face recognition technology and software to scrub data across social media platforms.
Before she leaves office in four years, State Controller Betty Yee wants to make progress on an elusive task in California state government: overhauling the state's outdated and dysfunctional payroll system.
Less than a year after unveiling its digital license plates in California, Foster City-based Reviver Auto is excited that new Gov. Gavin Newsom is working to streamline public-private partnerships to make tech more efficient.
I recently visited my local California Department of Motor Vehicles field office to renew my driver's license and, because I scheduled an appointment ahead of time, my experience wasn’t the nightmare it’s traditionally made out to be. However, the designer in me couldn’t help but think about how the entire DMV process could be redesigned, both offline and online.
Votem acquired Everyone Counts, a California-based online voting company, in October 2018. Votem, which also offers other tools for elections officials such as voter registration software, was also involved in a contract to update Los Angeles County's voting equipment.
The first self-driving shuttle has just launched at Sac State, and although it's for a three-month pilot, it’s likely here to stay. The electric, eight-passenger vehicles — which will be 3-D printed — will connect riders from a parking garage to classroom buildings.
Trinity Technology Group Inc. has named a veteran IT sales executive to the position of sales and services director.
Two small, volunteer data management and data science groups staffed by state water board employees will build on information gleaned from more than 110 interviews with "key personnel" to do more with the agencies' many information streams.
Tim Dupuis gives Techwire readers an overview of the projects and priorities his department is overseeing — and a preview of what's a year or two down the road.
The California Department of Motor Vehicles has named a new acting director. Kathleen Webb, who has been with the state Government Operations Agency (GovOps) and CalPERS, has replaced acting director Bill Davidson, who had replaced permanent director Jean Shiomoto on Dec. 31.
The state Department of General Services has rolled out its updated website, which emphasizes “clearly defined services, advanced search and personalization, user-centric content organization and a user-friendly experience.” The $1.487 million project was done by SymSoft and includes support services.
The California Public Utilities Commission is leading a study into home Internet speeds — the first state to take on its own Internet testing to resolve this issue — and it's looking for volunteers.
The best tech companies don't try to move from their old IT systems to modern systems incrementally. They jump straight in and abandon their legacy software. This jump is the only path available to government IT at this point.
The Southern California Association of Governments hosted more than 100 government data analysts, systems analysts, project managers, and elected and appointed officials for "School of Data," sessions designed to improve government workers' analytical skills and data-related work.
Gov. Gavin Newsom has made some key appointments — one as senior cannabis adviser to GO-Biz, and two to the California Energy Commission board.
Situational awareness is critical for a police officer, and when it comes to confronting a subject suffering from a mental illness or other behavioral issues, knowledge of the subject’s state of mind could help the officer de-escalate a possibly explosive situation. Now, Kern County is using technology to help with that.
Electric vehicle car-shares, charging ports and other pieces of the green mobility future may go unused in many communities if the projects fail to understand local needs or the communities the projects hope to serve.
The department is working on Voting Solutions for All People (VSAP), an initiative designed to expand voter access while strengthening ballot security and transitioning from traditional local precincts to regional voting centers. To that end, the IT department is working on a host of short- to medium-term priorities.
Contributed
The public workforce system stands at a crossroads. Career services professionals are increasingly tasked with serving harder-to-reach jobseekers under programs like Reemployment Services and Eligibility Assessment (RESEA). These front-line staff must juggle verifying unemployment benefits eligibility and providing personalized reemployment coaching, often with limited time and resources. It’s a daunting challenge that raises a critical question: How can we scale support for those who need it most? The answer may lie in Agentic AI and AI-powered agents designed to work autonomously alongside humans which could be a game-changer for workforce development.
AI is helping governments and enterprises modernize aging systems faster while strengthening cybersecurity — an approach reflected in initiatives like Kosmic Eye supporting California’s digital infrastructure.
Insights from A1M Solutions on low-cost, low-risk ways to implement AI today
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