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A new chatbot is being used to answer routine, non-emergency calls immediately. The system has already diverted nearly 20 percent of non-emergency traffic from busy dispatchers, officials say.
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A veteran of state service, a longtime California county supervisor, and an alumnus of the Obama administration were named to three key positions Tuesday by Gov. Gavin Newsom.
Luke Fretwell, founder of Gov.Fresh and co-founder/CEO of ProudCity, picks up where he left off on his last column, about re-imagining the DMV: "It’s been almost two weeks since I published my thoughts on re-imagining the California Department of Motor Vehicles website. During that time, the issues I had with not receiving my Real ID were resolved, and the process inspired me to think and prototype a little more on the first iteration."
At last week's winter meeting of the National Governors Association, the top focus was on infrastructure — but the states' chief executives also noted the vital role of technology, cybersecurity and partnerships.
San Jose's Chief Information Officer Rob Lloyd says his new No. 2 will be Jerry Driessen, formerly a county CIO from Minnesota. Lloyd said Driessen impressed him with the depth of his leadership experience and team-building work; his familiarity with project management and deploying city services; and an eye for people, processes and tech that help governments sustain initiatives over time.
In a state plagued by drought, a collaboration born out of state legislation will use the blockchain and remote IoT sensors to accurately measure groundwater usage in the Sacramento-San Joaquin River Delta.
The dynamic could force lawmakers to choose between constituents, who overwhelmingly feel they have lost control of how their personal information is collected and used, and business interests who argue that broad privacy protections could fundamentally damage the Internet economy.
The partnership will focus on a number of initiatives, including collaboration involving some 3,200 recently installed smart streetlights, which are equipped with a bevy of sensors that assist with data collection and law enforcement operations.
Los Angeles County government serves 11 million people who use 430 public-serving websites. For enterprising vendors, the sheer size and scale of Data Center 1 make it an opportunity-rich environment.
A five-piece legislation package in early stages at the statehouse could define "social media company" in statute for the first time ever, and bolster data and privacy mandates in last year's California Consumer Privacy Act.
The California Consumer Privacy Act was approved in June and won't take effect until Jan. 1, 2020 — but because it will require that resident data be handled with additional care, businesses and governments should exercise caution and plan for how they'll comply, a group of attorneys said in a webinar on the topic.
The quality known as “emotional intelligence" is becoming a mandatory element of any serious IT professional’s resume. In fact, some say it should be the No. 1 prerequisite for a leadership job. Four IT industry leaders — two from the private sector and two from state government — offer up their views.
Jonathan Reichental confirmed accepting a job offer from Oracle in November, but he decided instead to start his own business. The tech company, meanwhile, is still seeking to fill the public sector-focused position.
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In a new report, Los Angeles Controller Ron Galperin explores using remote sensing, mapping and data sharing to aid in cataloging and managing the city's urban tree population, which could decline 30 percent in the next 10 years without proper care.
"Think about agile projects in the state today. Ask yourself whether the real end users — the staff who use the code day in and day out — are engaged in the development every week. If not, you know where the problem lies. Ask yourself if the project has fooled itself into thinking those subject matter experts who work for IT, not for the real end users, are sufficient."
Even as property values continue to skyrocket across the Bay Area and beyond, San Francisco’s assessor relies on technology from the 1980s to track changes in the tax rolls. The juxtaposition of new money and old government technology is jarring, says a report from Bloomberg Businessweek.
It’s been 50 days since inauguration, and Gov. Gavin Newsom has quickly indicated that the gov tech landscape is not going to be the same. As with any transition, there is a lot of uncertainty about how things will ultimately roll out, but here are three things we are hearing on how California’s technology leadership could change.
A project spawned by the Startup in Residence program aims to reconfigure how travelers can use various transit options to get around the Bay Area seamlessly.
Assemblywoman Jacqui Irwin has introduced legislation banning cellphone carriers from selling the geo-location data from their subscribers' cellphones. This data, she says, is too often "repackaged and sold to bounty hunters, bail bondsmen, and any member of the public willing to pay a nominal fee."
Gov. Gavin Newsom may be more of a producer, in the producer-director paradigm IT officials often inhabit, panelists said at the 2019 Public Sector CIO Academy. They said he definitely has the vision to guide his administration through its formative stages and to realize one recently announced tech initiative.
Two state chief IT officers — Karen Ruiz of Covered California and Ron Ralph of CalFire — were awarded CIO of the Year honors this week at the 2019 Public Sector CIO Academy Awards in Sacramento. The awards are given in recognition of the IT leaders' roles in tech procurement and governance.
Contributed
Insights from Prodigy Consulting on preparing Microsoft 365 environments for Copilot through data governance, user training and change management.
Forrester just published The Forrester Wave — Cloud Native Application Protection Solutions, an independent evaluation of 14 vendors in the CNAPP market. Wiz was named the Leader and received the highest score!
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