North Texas Tollway Authority
What to Know
- The tollway authority’s request for information asks vendors to describe their system’s real-time reporting, analytics and learning progress tracking capabilities.
- NTTA has released multiple solicitation requests for solutions with AI integrations.
The tollway authority aims to reduce the frequency of human intervention and repetitive customer queries with AI.
Notable projects include upgrades to roadway systems, data centers, back-office systems and intelligent transportation networks.
The North Texas Tollway Authority is seeking information on contact center-as-a-service platforms with artificial intelligence functions, such as conversational interactive voice response.
Work will cover multiple projects across North Texas.
