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Before joining LDS, Smith spent 24 years with AT&T, climbing the ladder from customer service representative to client solutions executive for Texas agencies.
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The website’s upgrades include advanced search capabilities, streamlined form submissions, enhanced cybersecurity protections and a more navigable content structure.
Among the agency’s exceptional item requests are $9 million for application modernization, $5 million for data, $3.2 million for 14 additional IT staff members, and $1 million for digitizing records.
The solution will manage work orders, equipment/assets, inventory, workforce tracking, costs and reporting.
The agency expects to publish a request for offers in late March, resulting in a cooperative contracts vehicle.
The office is looking to migrate its current call center functions to a contact center as a solution to expand its services to customers beyond inbound and outbound calls.
Per the contract, Science Applications International Corporation will assist DIR with the management of state agency networks.
Northside, North East, Judson, Alamo Heights, Schertz-Cibolo-Universal City, Southside, East Central and Edgewood independent school districts were among the Texas school systems that lost access.
Industry Insider — Texas will pause the morning newsletter during the long holiday break in observance of the Christmas and New Year’s holidays. To our readers and friends, the staff of Industry Insider wishes you a happy, safe holiday season! We’ll see you back here with our next newsletter on Friday, Jan. 3.
The agency is currently using AI solutions for contract comparison, bid item price estimation, roadway incident detection and recruitment automation.
Election pollbooks hung during the early voting period, causing the wrong ballots to be handed to some voters. The vendor, Election Systems & Software, appeared before commissioners to answer questions this week and said it could be a while before a fix can be certified.
The Alcoholic Beverage Commission oversees a growing alcohol industry in Texas and is asking for $1.9 million to expand data management and enable state code compliance. IT is asking the Legislature for at least $7.1 million in its exceptional items request.
The Corpus Christi-based service center hopes to integrate mental health services across ESC2 while improving educational outcomes through customized educational programs.
Texas has obligated at least 98 percent of its funding, but state and local governments will be forced to return pandemic relief funds if not properly obligated by the end of December.
The Health and Human Services Commission is looking to update its means of gathering data on aging populations and has published an RFO due Jan. 23.
The county has named Justine Tran to the position, which was vacant for more than a year. Her work includes IT leadership in multiple industries — from telecommunications to automotive — and for the city of Dallas.
Airport leadership has recognized construction and design tech firm Autodesk for its part in launching automated and real-time processes.
Selected vendors will perform multi-supplier application development, maintenance, solution design and staff augmentation services to eligible DIR customers.
The county added almost a month for its request for proposals seeking Universal Services contract-to-hire staff.
A University of Texas health and learning hub is looking for an experienced vendor to build modern, accessible oncology and health-care websites.
Newly digitized archives date to the early 18th century and are publicly searchable. The $18 million preservation effort was supported by records fees.
Texas Department of Agriculture CIO Chris Bunton and Texas Parks and Wildlife Department CIO Jamie McClanahan both expressed IT’s increased importance in their respective agencies at a recent member briefing.
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No question, the pandemic has stress-tested every business continuity plan ever created — especially security strategies. Hackers are finding more opportunities to attack networks while businesses are consumed with changing their operating models and supporting a distributed workforce.
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