John Roussel, the driving force behind the California Department of Public Health’s IT operations, is retiring at the end of April. His departure punctuates a more than two-decade career in state IT.
A new chatbot is being used to answer routine, non-emergency calls immediately. The system has already diverted nearly 20 percent of non-emergency traffic from busy dispatchers, officials say.
The California Department of Technology and the Franchise Tax Board are both looking for leadership for critical technology programs.
The push to streamline the city's "broken" and "bloated" charter has Mayor Daniel Lurie eyeing changes to contracting.
What to Know:
- Mike Robbins has joined Ivanti as regional vice president for U.S. SLED, where he will lead the company’s state, local and education market efforts.
- Robbins previously spent close to four years at NetApp, most recently serving as district sales manager for SLED Midwest Atlantic.
- Earlier in his career, he held leadership roles in supply chain and procurement.
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Contributed
The public workforce system stands at a crossroads. Career services professionals are increasingly tasked with serving harder-to-reach jobseekers under programs like Reemployment Services and Eligibility Assessment (RESEA). These front-line staff must juggle verifying unemployment benefits eligibility and providing personalized reemployment coaching, often with limited time and resources. It’s a daunting challenge that raises a critical question: How can we scale support for those who need it most? The answer may lie in Agentic AI and AI-powered agents designed to work autonomously alongside humans which could be a game-changer for workforce development.
AI is helping governments and enterprises modernize aging systems faster while strengthening cybersecurity — an approach reflected in initiatives like Kosmic Eye supporting California’s digital infrastructure.
Insights from A1M Solutions on low-cost, low-risk ways to implement AI today
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